Refund policy

Return & Refund Policy

At Albertina’s Beauty Supply, we want you to feel good about every purchase you make with us. If something isn’t quite right with your order, don’t worry we’re here to help.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In the same condition you received it
In its original packaging
With all original tags attached
Accompanied by your receipt or other proof of purchase

To start a return, simply email us at ocaldwell63@yahoo.com. Please do not send your item back before contacting us and receiving confirmation and return instructions from our team.

Once your return is approved, we’ll provide you with a return shipping label and clear instructions on where and how to send your package.

Return Address

Once your return has been approved, you may use the following return address unless we provide you with different instructions:

Albertina’s Beauty Supply
122 Jennifer Lane
Perry, GA 31069

Please do not send any returns to this address until your return has been approved by our team.

Damaged, Defective, or Incorrect Items

We want your order to arrive safely and exactly as expected. Please check your items when your package arrives.

If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible at ocaldwell63@yahoo.com.

When contacting us, please include a description of the issue and, if possible, clear photos of the item and its packaging. This helps us understand what happened and determine the best way to make things right.

Items We Cannot Accept for Return

For health, safety, and other reasons, certain items cannot be returned. These may include:

Perishable products, such as food, flowers, or plants
Personalized or custom-made products
Personal care and beauty products
Hazardous materials
Flammable liquids or gases
Sale or clearance items
Gift cards

If you’re unsure whether an item is eligible for a return, please contact us before sending it back. We’re happy to help clarify.

Exchanges

Need a different product? The easiest way to get the item you want is to return your original purchase first.

Once your return has been approved, you can place a new order for the product you’d like. This helps make sure your new item is available and gets to you without unnecessary delays.

European Union Customers

If your order is shipped to the European Union, you may have certain legal rights to cancel or return your order within 14 days of receiving it, without giving a reason.

Returned merchandise must still be in the same condition in which you received it, including being unworn or unused, with tags attached and in its original packaging where applicable. Proof of purchase may also be required.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

Refunds

Once we receive your returned item, we’ll inspect it and let you know whether your refund has been approved.

If your refund is approved, it will be sent back to your original payment method within 10 business days.

Please remember that your bank or credit card company may need additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, please contact us at ocaldwell63@yahoo.com, and we’ll be happy to look into it for you.